Delivery and Returns

Delivery

All our delivery options include tracking, for that extra peace of mind.

United Kingdom

UK Standard Delivery costs £1.95 or £3.95, depending on the items in your order. The price will be confirmed during checkout. 

UK orders over £40 qualify for free standard delivery. 

UK Next Working Day Delivery is £6.95 for orders placed before 3pm, orders placed on Friday will arrive on the next working day which is the following Monday (excluding Bank Holidays).

UK Saturday Delivery is £9.95 for orders placed before 3pm on Friday.

Please note due to on-going Covid restrictions UK Next Working Day and UK Saturday deliveries cannot be guaranteed.

Countries in the European Union

Our EU Deliveries are tracked and costs £9.95 or £14.95, depending on the items in your order. The price will be confirmed during checkout. 

Orders may take up to 14 days to be delivered. Please note that it may take longer to arrive during the current pandemic.

Other Countries in Europe

Our Europe Delivery is tracked and costs £12.95 or £19.95, depending on the items you order. The price will be confirmed during checkout. 

Orders may take up to 14 days to be delivered. Please note that it may take longer to arrive during the current pandemic.

Rest of the World

Our Rest of World Delivery is tracked and costs £12.95 or £19.95, depending on the items you order. The price will be confirmed during checkout. 

Orders may take up to 14 days to be delivered. Please note that it may take longer to arrive during the current pandemic.

All international orders placed on the Paper High website are shipped from the UK, so you may be charged import duties or taxes when the order reaches you. These charges vary and must be paid by you / the recipient. If you have any questions related to customs charges, please contact your local customs office.

Returns and Exchanges

We are a Fair Trade company and we want everyone to enjoy our products as much as we enjoy selling them and as much as our producers enjoy making them. However, if you have any issue with your order we guarantee that we will solve it as soon as possible.

Please note that because they are handmade products there will be some variation in their patterns and colours and the items you receive may look slightly different to how they look on the website. We celebrate the fact that this means you get a unique product and we hope you do too.

We are happy to offer our customers a 90 day no questions asked return on any products (unless personalised), providing the products are in the same condition as they were received and still in the original packaging. 

We regret that personalised items are non-returnable unless the product itself is faulty.

How to return:

1. Please call us on 01273 472395 or email sales@paperhigh.com to let us know that you are returning item(s) to us.

2. Products should be returned unused and in its original packaging, together with a return form (or a copy of your order confirmation) inside the packaging.

3. Send it to the address below using your preferred service. Unfortunately, we are unable to bear the cost of the return unless there is a fault with the item.  Please get proof of postage when returning items, just in case!

For any questions and advice please get in touch. Your statutory rights are not affected.

Please send all returns back to:

Paper High
Unit 1, Delanair Estate
Brooks Road
Lewes
East Sussex
BN7 2BY
United Kingdom

There is no need to send returns back recorded or special delivery, but we do advise that you get proof of postage, as we cannot be liable for any items that get lost in the post without proof of postage.

Your return postage will be refunded only if the items are deemed to be damaged in any way.

Buying online means that you are also covered by the Consumer Contracts Regulations (previously the distance selling regulations) and are entitled to 14 days to send the goods back for a full refund if you are unhappy with them. More detailed information about your this and your consumer rights can be found on the Which website. 

Delivery and returns