We understand the current difficulties that you may face when returning your order.  We are happy to accept returns up to 90 days from the date of purchase.

• Products should be returned, unused, and in it's original packaging, together with the return form inside the packaging.
• Unfortunately, we are unable to bear the cost of the return unless there is a fault with the item.  We do advise on getting proof of postage, just in case!
• We regret that we are unable to accept returns of personalised orders, unless there is a fault with the item.
• For any questions and advice please call us on 01273 472395.

Delivery

Our delivery cost is based on the size and weight of the individual items you are ordering - we think that this is the fairest way to do this rather than have a flat rate. To find out how much the items you would like to order will cost to deliver please check your basket.

Delivery is free for orders over £10.

We aim to send all orders, placed before 2 pm, the same day using Royal Mail's first class post, your order should arrive within 3 working days.  For overseas orders it may take up to 14 days to receive your order. 

Please note that it may take longer for overseas items to arrive during this current climate.

Ordering from outside the UK?

We also work out delivery costs based on the size and weight of the items if you are ordering from outside the UK. Again, to find out how much the items you would like to order will cost to deliver please check your basket.

Returns and exchanges

We are a Fair Trade company and we want everyone to enjoy our products as much as we enjoy selling them and as much as our producers enjoy making them. However, if you have any issue with your order we guarantee that we will solve it as soon as possible.

We are happy to offer our customers a 90 day no questions asked return on any products, (unless personalised) providing the products are in the same condition as they were received and still in the original packaging.  We regret that personalised items are non returnable.

We aim to only send you the best quality products and are disappointed if you find a problem with your order. Please note though that because they are handmade products there will be some variation in their patterns and colours and the items you receive may look a bit different to how they look on the website. We celebrate the fact that this means you get a unique product and we hope you do too.

We are more than happy to refund you for faulty goods and happy to exchange goods for you. We regret that return postage for goods undamaged or exchanged will be extra because we are a small company and cannot absorb the costs. Your statutory rights are not affected. Please call us on 01273 472395 or email sales@paperhigh.com to let us know that you are returning item(s) to us and be sure to include a copy of your order confirmation with the item(s) you are returning.

Please can you send all returns back to:-

Paper High,
Unit 1, Delanair Estate,
Brooks Road,
Lewes,
East Sussex,
BN7 2BY.

There is no need to send returns back recorded or special delivery, but we do advise on getting proof of postage, as we cannot be liable for any items that get lost in the post without proof of postage.

Your return postage will be refunded only if the items are deemed to be damaged in any way.

Buying online means that you are also covered by the Consumer Contracts Regulations (previously the distance selling regulations) and are entitled to 14 days to send the goods back for a full refund if you are unhappy with them. More detailed information about your this and your consumer rights can be found on the Which website.