Terms & Conditions

Terms of Sale

It is important that you read these Website Terms of Sale (“Terms of Sale”) carefully before ordering any products from our Website (“Product(s)”). Together with our privacy policy and our terms of use below, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website or over the telephone. If you have any questions about them or do not wish to accept them, please contact us at sales@paperhigh.com.

You can also contact us at the address in the ‘Information About Us’ section in our Terms of Use.

By clicking on the “Complete Order” button in the Order Confirmation section of the Website when placing your order with us (“Order”) you agree to these Terms of Sale. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order any Product(s) from our Website.

We may change these Terms of Sale at any time by updating this page, although changes will not apply to existing Contracts.

You may have other rights granted by law, and these Terms of Sale do not affect these except if the two are inconsistent. If this is the case then these Terms of Sale will override any other rights which you may have, unless this is not permitted by law.

Our Details

We are The Paper High Gift Company Limited, a company registered in England and Wales at Companies House. Our registered office is Station House, Station Approach, East Horsley, Surrey, KT24 6QX, United Kingdom and our registered number is 12502406. Our VAT number is GB387054278.

You can contact us at the address in the ‘Information About Us’ section in our Terms of Use.

The Website to which these Terms apply and for which we are responsible is www.paperhigh.com and www.trade.paperhigh.com

Who Can Purchase From Us

To purchase from us you must be over 16. We reserve the right to refuse sales to a customer, at our sole discretion, should we deem such action necessary.

We deliver to a large number of worldwide destinations. A full list of counties and territories, shipping costs and delivery time can be found on our website.

The third-party couriers that we use for the United Kingdom and international delivery depends on the country being shipped to.

How your Contact with us is Formed

Orders are submitted via the Website in the following way for retail customers (wholesale customer details can be found in the terms and conditions specific to the wholesale website):

Once you are ready to make a purchase, click on ‘add to bag’ to add the Product you wish to purchase to your bag. Then proceed to checkout to purchase via our secure servers to complete your Order.

All Products are displayed on our Website as an invitation to treat, which means they are not provided as an offer by us for you to accept. A binding legal contract will only be formed if and when we accept your Order in accordance with the process set out below.

You will have the option to create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. We hold a secure password file to enable you to request a reminder, should it be forgotten on future transactions.

If you have already registered with us you may enter your sign in details to access your account.

You may proceed as a ‘guest’ if you do not wish to have an account or do not wish to register with us.

You will then be asked to input your billing and delivery addresses. The billing address that you enter must be the address that the card statement is sent to, however you can use a different delivery address.

You must then input your payment details and agree to the website terms and conditions by ticking the option prior to completing your order. By clicking on the “Complete Order” button you consent to the Terms of Sale.

Once you have completed compiling your Order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us by clicking on the “Complete Order” button. It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please contact us.

We will then send you a confirmatory email to acknowledge that we have received your Order. This is sent out automatically by us to the email address you use to place the Order.

After sending you this email we will check to make sure we are able to fulfil your Order. If and when we are able to do so, you will then receive a second email from us confirming and accepting your Order, confirming dispatch of the Product(s) to the delivery address you have requested and giving you a link for you to track your Order. This is sent out automatically by us to the email address you use to place the Order. At this point we will process the payment details you have given to us to take payment for your Order.

We will also notify you if any Products you have ordered are not available and you will not be charged for any missing items.

The Dispatch Confirmation and all subsequent emails relating to your Order will contain an identifying number “Order Number” for your Order. You should make a note of your Order Number because we may ask for it in any subsequent communication, we may have with you as it will help us to identify and therefore assist you quickly and easily.

You should check both emails for accuracy and let us know immediately if there are any errors. Your Order will be accepted by us when we send the Dispatch Confirmation to you confirming and accepting your Order and dispatch of the Product(s) and at this point, the contract between us (“Contract”) is formed. Ownership of the Product(s) will pass to you on delivery.

When you submit your order, you are offering to buy the Product(s) at the price set out in the order.

If you discover you have made a mistake with your order, please contact us immediately. Please do this before we send the Dispatch Confirmation confirming your Order. We are unable to rectify mistakes after this time, although you still have the right to cancel described below.

Payment

The prices indicated on our Website at checkout include all taxes which may be payable in respect of the Product(s) and delivery charges. Details for delivery can be found on our website.

We accept payment by credit and debit card, Paypal and other payment options present on our Website at any given time. Details of accepted payment methods can be found on our Website. If we are unable to accept your Order for any reason then we will, at our option, either not debit your credit/debit card or refund any money paid by you in respect of that Order. We will not dispatch the Product(s) until we receive payment in full.

We will do all that we reasonably can to ensure that all the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism. For more details on information on how we protect your data please see our Privacy & Security information on our Website. However, in the instance of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third-party gains unauthorised access to any information that you give us.

Prices are liable to change at any time, but changes will not affect Orders which we have already confirmed as described above.

For payment by card, all credit and debit cardholders and bank/building society account holders respectively may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Product(s), validate your payment card and obtain authorisations for your payments for Product(s).

For payment by Paypal you will need to select the option during checkout and you will then be directed to the PayPal website. You will need to log in to your PayPal account and review the amount due to be paid before clicking “pay now”. On completion of the transaction on the PayPal website you will be directed back to our website.

Nothing in this section affects your legal rights to your “Right to Cancel” as outlined below.

Delivery and Availability

We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Delivery information, but we cannot give an exact delivery date. If we have not delivered the Product(s) within 30 days of submitting your Order or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.

Damaged or Defective Product(s) 

Subject to any specific warranties we offer in relation to particular products, or those which are implied by law, we do not offer any warranty or guarantee on our products. In connection with the circumstances in which the Product(s) are supplied by us, the warranties implied by law are that the Products comply with the descriptions provided by us, are fit for purpose and are of satisfactory quality.

You should inspect the Product(s) when you receive them for defects or damage. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. If you find a defect or damage and you are not happy with your purchase you must tell us as soon as possible by using the Contact page on our website, emailing sales@paperhigh.com, or writing to us Paper High, Unit 1, Delanair Estate, Brooks Road, Lewes, East Sussex, BN7 2BY, United Kingdom, and we will ask you to return the Product(s) to us.

If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own), we will refund the price paid by you, including any delivery charges you paid either when ordering the Product (if you are being given a refund) or returning the item to us, provided that you have not used and/or damaged the Product(s).

If the Product(s) are found to have been damaged after delivery to you, we will contact you to let you know and discuss this with you. It is your responsibility to arrange collection of any unauthorised returns from our premises, for example Products which have been returned because they were defective, but which are subsequently found not to be defective; accordingly, we reserve the right to return these Products to you at your cost. We will be unable to refund any delivery charges you paid either when ordering the Product or returning the item to us.

These Terms of Sale do not exclude our liability (if any) to you for: personal injury or death resulting from our negligence; fraud; Any matter which it would be illegal for us to exclude or to attempt to exclude our liability

Subject to paragraph above, we are only liable to you for losses which you suffer as a result of a breach of these Terms of Sale by us. Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to no more than 125% of the purchase price of the Product you purchased and this cap includes any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.

Subject to above, we are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to: loss of income or revenue; loss of business; loss of profits or contracts; or loss of anticipated savings provided that this shall not prevent claims for loss of or damage to your tangible property in accordance with your statutory rights or any other claims for direct financial loss that are not excluded by any of the above categories of loss of this paragraph.

Subject to the above, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.

If you require any information as to your statutory rights, you may wish to contact your local Citizen’s Advice Bureau or refer to the Office of Fair Trading’s Website.

Your Right to Cancel

If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract within ninety (90) days without giving any reason (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us, including any delivery charges you paid when ordering the Product. You must inform us by way of a clear statement in writing by email at sales@paperhigh.com if you wish to cancel. The cancellation period will expire after ninety (90) days, starting on the day after the Product(s) are delivered to you.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you choose to cancel, then you must return the Product(s) to us at your cost and risk and we advise you to ensure the Product(s) are adequately insured during the return journey. If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). You must ensure that you take reasonable care of the Product(s) including the original packaging supplied with the Product(s) if any. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. As set out in the “Damaged or Defective Product(s)” section above, you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.

If you have received the Products, you shall send back the Products without undue delay and in any event, not later than ninety (90) days from the day on which you communicate your cancellation from this contract to us. If you have not returned the Product(s) within ninety (90) days of cancellation or when requested by us to do so, whichever occurs first, we can collect the Product(s) from you at your cost.

Gift recipients are entitled to a non-refundable merchandise exchange or may request that a refund is made to the purchaser of the Product(s). To exchange your gift selection or request that a refund is made to the purchaser please contact our Customer Services department by email to sales@paperhigh.com

We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event you will not occur any fees as a result of the reimbursement. All refunds will be processed without undue delay and not later than ninety (90) days either: ninety (90) days after the day we received back from you any Products supplied; or (if earlier) ninety (90) days after the day you provide evidence that you have returned the Products; or if there were no Products supplied, ninety (90) days after the day on which we are informed about your decision to cancel this contract. Although the refund will be processed by us within these time periods we cannot be responsible for any delay in receipt of the refund as a result of bank delays.

Other Information of Which You Need to be Aware

We may not necessarily keep a copy of these Terms of Sale and your Order. We advise you to print a copy of them for your information in the future.

The Contract and all communications between us will be conducted in the English language.

These Terms of Sale constitute the entire agreement between us as to your purchase of the Product(s) and shall supersede any prior agreement or representation.

We will take all reasonable care to ensure that all details, images and descriptions of Products are correct at the time that the information is first put onto our Website. However, we cannot guarantee the accuracy of images portrayed on this Website. Colours of actual Products may differ from those in images, and this is a product of our photographic process. As our products are handmade there may be variations from images you see on our Website.

The formation, existence, construction, performance, validity, and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the laws of England.

The English courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the Website. However, you should note that this does not prevent residents of other jurisdictions from starting proceedings in their own local courts.

If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale which shall remain unaffected.

No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms of Sale expressly provide for such rights.