Our minimum order threshold is set at £100 to ensure our warehouse team aren’t overwhelmed with smaller orders. We believe this is a fair and competitive minimum order price, and hope you’ll find more than enough products you love to reach it.

At the checkout we have two payment options, either by invoice or pay immediately.

We accept Visa, Mastercard, American Express, Google Pay, and Apple Pay payment. 

We do not store any credit card or debit card information.

All financial transactions made via card use Stripe which means that you do not share your financial information with us. Find out more about how Stripe protects buyers.

We review every application we receive fairly and unbiased. This is to protect our current stockists and customers, as well as our brand ethos. Some of the checks we conduct:

• We check our current stockists locations to ensure that we are not stocked in shops too close to each other. 
• We also check your website, if you stated you wanted to list our products online, to make sure it is a secure and reliable site.
• Our terms and conditions state that our trade customers cannot list our products on any third-party sites. If you stated in your application that you want to do this, we will decline it. 

If your application is declined, for any reason, we will contact you to let you know why. 

We aim to dispatch all orders within 1 working day and everything is sent tracked. 

International orders may take up to 14 days to be delivered. 

Total order amount excludes VAT

We are a Fair Trade company and we want everyone to enjoy our products as much as we enjoy selling them, and as much as our producers enjoy making them! However, if you have any issue with your order, we will aim to solve it as soon as possible.

Please note that as they are handmade products, there will be some variation in their patterns and colours, and the items you receive may look slightly different to our photos. We love the fact that this means you get a unique product, and we hope you do too.

We are happy to offer our customers a 30 day return policy for any products, providing the products are in the same condition as they were received, and are still in the original packaging.

We are based in sunny Lewes, UK. All orders are dispatched directly from our warehouse, meaning that our small but mighty team can help if you have a particular request for your order. 

We use reputable couriers including DPD, DHL and Royal Mail.

We don’t usually send out samples, however if you’re a large retailer and you’d like to see the quality of our products first, please do get in touch via email so we can discuss this further.

We offer a range of personalisation options for our retail customers on selected products, however these options are currently limited for trade.

We are happy to discuss the possibility of bespoke personalisation if this is something you’re interested in. Please email us so we can discuss this further.

You do have the option to purchase all our products without personalisation.