Delivery information for our wholesale / trade customers only (here's our retail delivery policy)

All our delivery options are tracked, for that extra peace of mind.

United Kingdom

UK delivery costs £10, however orders over £300 qualify for free delivery. 

Isle of Man, Guernsey, Jersey and the Republic of Ireland delivery costs £20 for orders up to £300, £40 for orders up to £500, and free for orders over £500.

Countries in the European Union

Our EU delivery (excluding the below countries) costs £20 for orders up to £300, £40 for orders up to £500, and free for orders over £500.

Croatia, Romania, Bulgaria and Greece delivery costs £40 for orders up to £300, £60 for orders up to £500, and free for orders over £500.

Cyprus and Malta delivery costs £50 for orders up to £300, £80 for orders up to £500, and £25 for orders over £500.

Orders may take up to 14 days to be delivered. Please note that it may take longer to arrive during the current pandemic.

Other Countries in Europe

Our Europe delivery costs £50 for orders up to £300, £80 for orders up to £500, and £25 for orders over £500.

Orders may take up to 14 days to be delivered. Please note that it may take longer to arrive during the current pandemic.

Rest of the World

Our Rest of World delivery costs £50 for orders up to £300, £80 for orders up to £500, £100 for orders up to £1000 and free for orders over £1000.

Orders may take up to 14 days to be delivered. Please note that it may take longer to arrive during the current pandemic.

All international orders placed on the Paper High website are shipped from the UK, so you may be charged import duties or taxes when the order reaches you. These charges vary and must be paid by you / the recipient. If you have any questions related to customs charges, please contact your local customs office.

Returns and Exchanges

We are a Fair Trade company and we want everyone to enjoy our products as much as we enjoy selling them and as much as our producers enjoy making them. However, if you have any issue with your order we guarantee that we will solve it as soon as possible.

Please note that because they are handmade products there will be some variation in their patterns and colours and the items you receive may look slightly different to how they look on the website. We celebrate the fact that this means you get a unique product and we hope you do too.

We are happy to offer our trade/wholesale customers a 30 day no questions asked return on any products, providing the products are in the same condition as they were received and still in the original packaging. 

How to return:

1. Please call us on 01273 472395 or email trade@paperhigh.com to let us know that you are returning item(s) to us.

2. We will ask you if the item is in a sellable condition. If it is, we will ask you to send the item back using our pre-paid postage label and we will send you a replacement. If it isn't, we will simply replace the item.

3. Products should be returned unused and in its original packaging, together with a return form (or a copy of your order confirmation) inside the packaging.

For any questions and advice please get in touch. Your statutory rights are not affected.

Buying online means that you are also covered by the Consumer Contracts Regulations (previously the distance selling regulations) and are entitled to 14 days to send the goods back for a full refund if you are unhappy with them. More detailed information about your this and your consumer rights can be found on the Which website. 

Delivery and returns
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