Where is my order?

We aim to send all our orders out within 2 working days of receiving them. If you have created an account with us, then you should be able to track your delivery by going to Your Orders, selecting the order and then Track. 

United Kingdom

All UK orders are dispatched using Royal Mail Tracked 48 (unless you opted for Next Working Day or Saturday delivery), so you should receive your order within 2 to 3 working days. 

Please note due to on-going Covid restrictions UK Next Working Day and UK Saturday deliveries cannot be guaranteed.

Countries Outside the United Kingdom

All orders are dispatched using Royal Mail International Tracked, so you should receive your order within 3 to 5 working days if you're within the EU or Europe, or 5 to 7 working days for all other countries. However, orders may take up to 14 days to be delivered.

Please note that it may take longer to arrive during the current pandemic.

If you haven't yet received your order after waiting the stated time, and there isn't a known disruption to the Royal Mail service, please contact us on 01273 472395 or email us at sales@paperhigh.com.